Question 1

Is my data shared with the government?

Accepted Answer

Absolutely not. Your medical information is strictly confidential and protected by doctor-patient confidentiality. We do not share your personal or medical data with government agencies, employers, or any third parties without your explicit written consent, except when legally required by court order.

Question 2

How long does an STI test take?

Accepted Answer

Most STI tests can be completed within 15-30 minutes for sample collection. We offer rapid HIV tests with results in 20 minutes. Other tests typically have results within 3-5 working days. We also provide same-day testing for common STIs when needed.

Question 3

Can I come alone?

Accepted Answer

Yes, absolutely. Many of our patients prefer to attend consultations alone, and this is completely normal and acceptable. Your privacy is our priority. You're also welcome to bring a partner or support person if you prefer.

Question 4

Will anyone know I visited?

Accepted Answer

Your visit is completely confidential. We do not contact family members, employers, or anyone else about your appointment or treatment. All communication is directly with you through your preferred contact method.

Question 5

How do I book an appointment?

Accepted Answer

You can book through eChannelling or Doc990 for hospital consultations, call us directly, or use our WhatsApp number for quick scheduling. Walk-ins are also accepted based on availability.

Question 6

Is HIV testing confidential?

Accepted Answer

Yes, completely. We offer both rapid and laboratory HIV testing in complete confidentiality. Pre and post-test counseling is provided, and all results are delivered privately during your consultation.

Question 7

What should I bring to my first appointment?

Accepted Answer

Please bring a valid ID, your insurance card (if applicable), and any previous medical records or test results related to your current concern. If you're on any medications, bring a list or the actual medications.

Frequently Asked Questions